IT ArchiTeks Legal Agreements
- Master Service Agreement (MSA) – general terms and conditions applicable to all Provider products and services.
- Schedule of Services – core managed services including security and monitoring, remote management, help-desk, SOC, SIEM, BCDR and VoIP.
- Data Processing Agreement – data security and privacy agreement including statutorily required terms.
- Schedule of Third-Party Services – notice of third-party services and waiver of claims.
- Service Level Objectives – targeted response times by tier of severity.
